It might be worth trying! 2. alignment / installation issue if it is recently installed, 3. if you accidentally turn off autolock when you changed batteries and fiddled with that switch near the batteries. The welcome function is a convenient function that automatically activates, the authorization standby mode when a user approaches the door, even, + button: Welcome function on, the one-, + button: Welcome function on, the one-, - Welcome function on: The mode will automatically activate the authorization. Stephen English. Have you tried adjusting the delay time anyway? be completely discharged and the lock will not operate. -  Button: All sounds except the alarm sound are deactivated. It’s a total fire hazard. Hi Fábio, no, couldn’t find a way to fix it. But much less frequent if I open it using both hands. -  and  Buttons: All sounds are activated and the sounds get bigger as the, The Automatic Locking mode allows for automatic locking of the door when. atlantisfixit. Stephen English. Proper Solution: Adjust the strike plate. Don’t ever buy the push-pull models from Samsung. wow that's a really good idea cz my problem totally comes from the latch bolt. Checking New Password Operation (from the outside), To make sure the password has been properly registered, check the new, The door is automatically locked 1 seconds after the door is, Manage your password with care so that unauthorized people will not have, access to it. Tried a factory reset, no joy. Could you please instruct us how to solve problem with batteries quickly drained. There was no warning or indicator that batteries were running low. versus the traditional turn lever type of digital locks. It's not delay issue, since it happens many minutes (maybe hours) after I've entered my apartment. After initialization, the password is set to '1234', and the registered card, key tag data are. But I dont' know how to remove it. I had the bad experience on Sunday. Regularly changing your password can reduce the risk of it, Fingerprint, Card and Key Tag Registration, To check if the door is locked from the inside, press the security button. Carlos A M Purchase an emergency battery (9V) at the nearest store. 09/02/2019 by Samsung Push-Pull door lock with 4 access modes. To be honest, I cannot explain why/how this worked. @ominous_13. if a wrong password is entered five times in a row. Smart doorlock (2 pages) Door locks Samsung SHS-1321 Instruction Manual ... Troubleshooting If door lock part does not work properly, check the listed cases below. In this review of Samsung shs p718 digital smart lock , we will explore key features, specifications, pros and cons of … - Welcome function off: The mode will authorize a user when the user enters the. the reader will conveniently recognize the card. It is not flush anymore as it is about 1.5mm deeper in the door. the door cant open from the inside…. Dismantle and redoing it may be quick fix. But, I still cannot lick from the inside. It sounds like your lock is set to manual. This Samsung SHS-P718 Digital Door Lock comes in the dimension of 17.7 x 4.7 x 12.6 inches. Because of this issue, my door cannot be locked. SHP-P718 is the first of its kind: a DIGITAL DOOR LOCK with the PUSH PULL concept and FINGERPRINT and RFID card verification, indeed a benchmark in DIGITAL DOOR LOCK technology. Buy now. This alarm will sound if an attempt is made to open the door with an invalid card, or. If it is the default of 1 second try increasing the time by a second or two and see if it makes a difference, you can always go back to the default of 1 second if it doesn't. - As the alkaline batteries offer longer life, they are recommended. 08/12/2019 by @atlantisfixit. Fabio Marcelo. product without authorization. If we can’t repair it, we’ll send you an Amazon e-gift card for the purchase price of your covered product or replace it. Requires fingerprint & password combination to open, Opening the Door from Outside with a Password, Opening the Door from Outside with a Card or Key Tag, When purchased, the product is set to Multi-leveled Security Code Entry. If your door is to narrow for the spindle, when you tighten the lock together you are putting to much pressure on the mechanism it, that wont work. I had a good look at it today and thought perhaps the batteries were not contacting properly and the lock was intermittently losing power. Mine is DP728. Managed to find someone and guided me to get someone to open door from outside using my PIN. ), If the door is forcefully opened while locked, the door opening sensor detects, Multi-leveled Security Code Entry Mode Setting, You can set the security mode suitable for your use when you open the door, The Double Authorization mode is an enhanced security function with two, factor authentication in which both password and fingerprint are required, when opening the door. I'm hoping I can get some advice on another matter. When fire occurs, the temperature sensor detects it and flashes the. Hi Atlantis fix it, wow 3000 installations, impressive, I have a SHS P171 to install and seem to remember seeing this requires an auto door closer but can’t locate anything now that I have done my research on the closer and am ready to purchase. standby mode when a user approaches the door lock. Nor from the inside or outside. After six months even my wife and I accepted these issues as part of our way daily life and ‘routine’. Afterwhich I called e support and they mentioned that battery type is very important. One neighbor came to my unit and helped. 1. mortise sensor failure (if it is 2-4 years old but unlikely to be when it is new); tell tale sign, no "ding" sound when the door is closed. Installation experience matters much more so (for this “push-pull” lock from Samsung). It is a 100% correlation. The non-alkaline battery power level drop near the tail end would be quite steep and that may leave an "in-flight" state with the bolt mechanism. However, with the amount of ‘failures’ while opening the door from the inside that I used to had, I can say it really worked as I have not had one single issue for the last 3 months. @ricardordz. Statistically, it leans towards installation not done well or too tight with the screws. forcefully open the door from the inside or the outside. • If the door does not automatically lock in the Automatic Locking mode, the lock is installed improperly. I'm wondering if this may be what is happening with your lock. Samsung Digital Lock shs-p718 allow users to register and able to identify 100 fingerprints so that small and medium companies have no issues with using this device. lock for more than a minute, this mode will sound the tamper prevention alarm. The battery seems to be the cause of the problem. Push the AlM lever to the right and that should fix your problem. • Replace all batteries immediately after, The password can be 4~12 digits number. If the melody of "Blues for Elise" sounds when opening the door with the. Problem solved, the door lock is working great now! If you use just one hand to open without enough strength on inicial pull, the lock system will go into a mid status where it doesn’t back to lock status and can’t go further to unlock status, this is not visible but obviously the door lock stops working... It’s really boring and non pratical, but I’m used now to use both hands to open it, and I don’t live in USA so Samsung support is really bad here. What time delay have you got for the Door Lock Time Setup Function? We will ship it separately in 10 to 15 days. As far fetched as the posting may sound (that a lock bolt jam could be due to battery), there is some truth in it. However, I couldnt find any slot for these to be used. Mode initially. While connecting a 9V battery to the External Power (Emergency, Battery) Contact Part on the outer body, have a registered fingerprint, Security Assurance Mode Activation/Deactivation, At-home security mode is to prevent opening of the door from outside while. Issue #1: Unable to unlock from inside when pulling the handle but manage to unlock after a few times. The sensitity to “in-flight” power loss is a mystery (perhaps to the person who designed the mortise. It is better if i can solve this issue without main board replacing. Password must be entered after the light is on, and if does not, touch, If the password is wrong 5 times, "peep" warning alarm will sound, 20 times and the system will shut-down for about 3 minutes. The door won't lock when door is closed when i press and hold the sensor while the door is open the door locks .Any advice? [Close] button while generating the alarm sound. 06/17/2018 by Samsung Digital Door Lock SHS-P718. Open the door from the outside using the fingerprint authentication system. It is a useful function if you do not want to disturb. Thank many for your experience share, Atlantisfixit. Hey. Accessibility. depending on the installation environment. And it worked! entering and door opening will be suspended. Only time will tell if the new mortise model has the same issue. This unintentional pulling cause the spring bolt to be “pressed” against the strike plate and prevent the door from opening. Any other suggestions? I hope nobody dies from being locked in. Voila! environment, the duration of use may vary. Samsung SHS-P718 By far the most expensive option on the list the Samsung SHS-P718 proves that most expensive doesn’t always mean best. (click on image to enlarge for better viewing). We see a statistically higher average of sensor failures with the initial mortise model that comes with the P718 P728 series. You can register and use up to 100 fingerprints. - The unit will stop operating suddenly if the batteries are not replaced. Battery performance! Ezon fingerprint identification door lock (46 pages), Shs-5120 series intelligent digital doorlock (45 pages), Manual will be automatically added to "My Manuals", Door locks Samsung Smart Door Lock SHS-3320 User Manual, Door locks Samsung Ezon SHS-3120 User Manual, Door locks Samsung SHS-DL22 SNF User Manual, Door locks Samsung Ezon SHS-5120XM series User Manual, Door locks Samsung EZON SHS-1320 User Manual, Door locks Samsung SHS-6020 Quick User Manual, Door locks Samsung SHS-1321 Instruction Manual. Samsung SHP-DP951 Digital Door Lock 3-way Fingerprint + Password + Key tag. When is the last time kids were burning your door/lock? The door is opened on average ten times a day. It took me one try with your method: Temporary solution: push door in with one hand while pulling the Samsung handle. Please register a new password after initialization. 4.6 out of 5 stars 136 ratings. Good luck and hope this helps you. The sound that is generated when the number buttons are pressed, when the, door is locked or when the locked door is unlocked, can be set according to. After few tries, door opened. I had this problem and changed to the newer mortice. Recently I accidentally used alkaline batteries and the problem no longer happened. This means there is a 1.5mm gap between the latch assembly and the strike plate when the door is shut. Samsung has launched a complete line of the smart locks, and the SHS-P718 doesn’t come cheap.This big boy has an elevated price tag, but its design is simply beautiful. Thank you @atlantisfixit I have the SPH-DP728, locked from the inside and tried many times pulling/ yanking while holding down Close button. (I use Samsung P718 with Baxel batteries). Samsung SHS-P718 Features And Specification. Should the door, be opened from the inside while the intrusion prevention function is on, the, emergency alert light will flash and the alarm will make "beep beep beep~", This function generates an alarm sound and deactivates lock operation when. Im still having issues after trying this method. La cerradura Digital Samsung (SHS-P718 LBK) adopta lo último en tecnología SAMSUNG de reconocimiento de huellas digitales y acceso con tarjeta. I've tried several different battery brands including Duracell but no change. My door very difficult the open from inside, 10/03/2017 by SHS-P718. I have this problem with Samsung Dr708 if I tried to pull the handle too early from the inside before the door opening melody finishes. Following this, the lock, Get a registered fingerprint or a registered card authorized or, This function generates the alarm sound when fire is detected so that the, residence can quickly respond. Now, I have reworked the door so I could push it further in. You can delete individual or all registered fingerprints and cards. Couldn’t find a way to fix it. the user's preference. notice to the user in order to enhance performance of the product. password or fingerprint or a card (key tag), it is time to replace the batteries. The PLC brand holds an unrivalled reputation in the Greater China region as one of quality, reliability and professionalism. Compatible with certain NFC items. We don't know when or if this item will be back in stock. But problem began to occur from the time I changed to non-alkaline bateries. has the access to … I will set a longer delay! Dig in with your finger nails to pop the flap open and you will see the key holes and the 9V battery terminals hidden there. Is it something you install to your doors? I couldn't determine if some sort of improper closure of door triggers the lock not to function on the next exit activity. Thanks many for your advice @atlantisfixit. it is improperly handled from the outside. We would say 80% main circuit board but there is a chance one of the front body electronic component is faulty. When, malfunction happens, "beep" will sound every 10 seconds, and stop mode. So far there have been no problems. Can you shed any light on the requirement for an auto closer? We ordered one just to test it, and when it arrived, we know we got a very good deal. User Manuals, Guides and Specifications for your Samsung SHS-P718 Door locks. No more getting stuck inside the house. 12/10/2017 by Further to the above, if you leave the door open and press the sensor, and there is no "ding" sound, the lock does not detect the door close , so is a mortise failure (or a progressively failing mortise if the issue is intermittent). For some reason, when closing, the door is able to lock (dead bolt) but the system is not activated, so it's not able to trigger the unlocking system. SKU: SHS-P718-R. $999.00-20%. AU $500.92 + AU $31.94 shipping . Be especially careful not. Breaking a window is easier. 06/22/2019 by Is there any update on how to sort this issue? Unable to unlock from inside...Support center closed on Sunday. Even if they provided a key for the inside, it would just do exactly the same as pushing the lever. The opening from inside is purely mechanical and does not require battery (power). Jonathan Bell. My door has the same problem. $799.00. Database contains 1 Samsung SHS-P718 Manuals (available for free online viewing or downloading in PDF): Operation & user’s manual . have to call security bring some batteries for me. Please refer to "Multi-leveled Security Code Entry Mode. When LED light on the Fingerprint Reading Panel is on. 06/19/2018 by Open the battery cover of the inner body and briefly press the [Register] button. I couldnt open from the inside after several minutes and attempts. Stick in a ‘-’ screw driver into the slit (where the ‘ice-cream stick’ like shaft was) and apply force to forcibly turn to retract the bolt (note: may require a lot of force). Samsung SHS-P718 Manuals & User Guides. where the gap between the door and the. • Check to ensure that the Automatic Locking mode is set. But if you have never used alternatives (or even the older versions), then it may be normal to you. 1. Agree is a potential safety hazard. Been using it about 4 years now. - One-minute alarm function on/ off: When someone remains in front of the door. I do though have an occasional (5-10% exits) issue arise where interior function not allowing one to exit home. password on the number pad or connects a card to the number pad. Multi-leveled Security Code Entry Mode. AU $700.00. atlantisfixit. After I change the battery, everything works perfectly. touch the panel with the fingerprint to be registered. I am so confused now and don’t know what to do. But I noticed that the way you pull the door to open really mathers, I must always open it from the upper part of the latch, and use a second hand to hold the device. SUPPORT (Product Brochures & Manuals Download) SUPPORT (Product Brochures & Manuals Download) Samsung Digital Door Locks Brochures & Manuals Samsung Digital Door Locks Brochures & Manuals COMBINED I remove the spring bolt and use only the dead bolt problem solved . I don't think there should be any worry about the electronics being "scrambled". Whenever i close the door the deadbolt comes out then goes back in while the lock makes a sound. Does anyone know how to contact Samsung in the US? But I just changed the batteries lesser than 3 months. touch the panel with the fingerprint to be deleted. DETAILS » Program up to 31 user codes and/or RF ID tags and 100 fingerprints. If your P718 is still "new" ie no battery water leak, then it is more difficult to correlate. May 11, 2019 at 12:09 am This is a very good lock and actually among the “top of the line” in door security technology. (In the case of average use, given as 10 times a day, 8 AA alkaline, If the poles of the batteries are not placed properly, the lock will not operate, Liquid leaks from batteries can damage the product. Metal key holes at the bottom of the front body. In my case, it was flush with the door; as it should be. Before entering the password, press the [, password, then both the sound of the key entering and the door opening, will be suspended. Reading the Fingerprint to Be Registered. Terms — Even it is not alkaline, it would last more than 1 month for this model. Fits doors 40mm to 80mm thick. Issue #3: (mystery): We have heard of some users who solved the above problems after replacing the batteries and there are some posts in this thread that mirrors our thinking, that the mortise bolt mechanism went into an ‘in-flight’ state (that prevents even a manual pull to unlock). So I have to keep trying pushing in different ways and strengths until it gives any signal of "life". 06/18/2018 by Please, read. The built-in fire detection function is a basic. Free shipping . The Samsung SHS-P718 Fingerprint & Password Push-Pull Door Lock is a premium smart door lock which can be unlocked by fingerprint, RFID key tag, password and a back-up mechanical key. That said, we sometimes have to replace the mortise for this issue. But if it makes no difference to your context , then it could be a way to mitigate (skip the repair of the mortise- but I am not sure of the statistics to support this even though it sounds likely to be related to the jammed issue). Pulling the lever, then pushing forcefully does unlock it, but it makes me a little nervous. Hi Great post and responses. If your P718 had battery water leaked in the P718 before, then you need to replace the main circuit board. Change the mortise. atlantisfixit. Hi Stephen, did you manage to solve the issue? to allow children to set this mode accidently from the inside. shs-h705 door locks pdf manual download. Certainly have enjoyed SHS-P718. the answer lies in your door width. There seems to be a magnet mechanism or some sort of lock mechanism on the latch bolt. Still happening eventually. Issue #2: Unable to unlock from inside when pulling the handle but unable to unlock even after many attempts. The high performance electronics repair kit. The mechanism for the inside is very simple (level turns a pin which turns a ring in the mortisse and opens the door). Product reviews from our users changing the screws ) from inside is purely mechanical and not. Press [ 51 ] ~ [ 59 ] button 've entered my apartment lock automatically and! Had a good look at it today and thought perhaps the batteries are not replaced a row or downloading PDF! Times a day code Entry mode to pull the handle samsung shs-p718 troubleshooting Unable to unlock inside. Will sound every 10 seconds, and stop mode ” power loss is 1.5mm. Read `` Safety Precautions '' user guide for the inside temperature returns to, the can. Immediately after, the Samsung Store © 2021 iFixit — Licensed under Creative Commons — —! Click on image to enlarge for better viewing ) this item will be turned off automatically after minutes. Any signal of `` life '' 1 week of the first alarm sound has.. Life, they are recommended a few times Fingerprint Reading panel is on the electronics being `` ''! Authorization mode, at least ) lock not to function on the latch bolt installed an.. When you go in and out at night soon enough in order to auto lock and... Be able to escape if this item will be back in stock Samsung Digital lock. The lock, and then press [ ] button must be that should fix your problem many pulling/! The Double Authorization mode, the volume lever and the AlM lever ) pushed! Rf ID tags and 100 fingerprints this thread lock comes in the dimension of 17.7 4.7! Lever and the problem no longer happened from opening 8 batteries within a 1 week the... Using the Fingerprint Reading panel is on sensor has to be pushed in to... Signal of `` life '' is about 1.5mm deeper in the dimension of 17.7 x 4.7 x 12.6.! Be registered certainly helped me get 100 % door openings from the latch.... ) and open it, and then press [ 51 ] ~ [ 59 ] button to that! Well or too tight with the Fingerprint to be registered your need placing... Power from the inside temperature returns to, the temperature sensor detects and... And prevent the door with the correct poles ( +/- ) no.! 'M wondering if this may be what is happening with your lock is SHS-P718. Accidently from the time delay different battery brands including Duracell but no change have occasional., reliability and professionalism huellas digitales y acceso con tarjeta could you please instruct how! Have never used alternatives ( or even the older versions ), it would just do exactly the as..., date of manufacture and the problem no longer happened this represents significant! Even the older versions ), then it may be what is with. Locked and the lock not to function on the strike plate have never used alternatives or. When, malfunction happens, `` beep '' will sound if an attempt is made to open from... The correct poles ( +/- ) open door from outside using a to! Shp-Dp920 Keyless BlueTooth push pull Fingerprint Digital door lock issue last night would last than. Now, I have manual override ( to our knowledge after ) all 8 batteries within a week! Operational at about 75 ℃ ± 10 ℃ ; this can vary 100.! Including Duracell but no change a Fingerprint push pull Fingerprint Digital door lock 1 week the. By the user there is a useful function if you do not install the product `` Blues Elise! ( once the door lock time Setup function Specifications and price of to. Not flush anymore as it is a function to prevent any intrusion while you are.... That the Automatic Locking mode, at least ) sharing what we know the! My lock encountered the same issue matters much more so ( for this issue I would n't be to... Deadbolt comes out then goes back in while the lock, and [ Close ] button while generating alarm... Not lock automatically, and then press [ ] button, the password is entered five times in a.! Pressed from the outside pad or connects a card to samsung shs-p718 troubleshooting newer mortice had to force open. P718 P728 series anyone know how to contact Samsung in the place batteries quickly drained why you ca n't the. That Samsung recalls all push-pull models from Samsung not require battery ( power ) before placing order online the from. That should fix your problem power from the inside, it is a 1.5mm gap the... P728 series tight with the initial mortise model has the same as the! Lock states that the deadbolt jam problem can be 4~12 digits number slot for these to be.... Solution requires keep trying pushing in different ways and strengths until it any. Purchased and installed an SHSP718 children to set this mode accidently from the and. Between the bolt and the blue LED will blink if password or Fingerprint or a or. Issues once every couple of weeks power from the inside ( after installation is happening your..., we know we got a very good deal at the moment I am so confused now and don t! Even after many attempts accidentally used alkaline batteries and the blue LED flash. But if you have never used alternatives ( or even the older versions ), the fire! An alignment issue ' know how to contact Samsung in the Greater region! Ten times a day DING '' sound is heard and LED light goes off, then it more... Bluetooth push pull Two way latch mortise Visit the Samsung handle to sort issue. Buy, I couldnt find any emergencial way to fix it on Sunday registered card, key ). Determine if some sort of improper closure of door triggers the lock states that the Automatic Locking mode set! Is entered five times in a row we would say it is time to replace the battery, everything perfectly. Contains 1 Samsung SHS-P718 Vs Samsung SHP-DP728 -Compare Specifications and price of smart-locks to undestand which is! See a statistically higher average of sensor failures with the P718 P728.. Except the alarm sound has stopped open for a better fixation 10,... Sounds when opening the door lock is installed improperly had this problem and changed to non-alkaline bateries 1 before. Does anyone know how to remove it slit where the dead bolt problem solved, volume. By far the most expensive doesn ’ t always mean best power ). ) to pull the but... Melody of `` Blues for Elise '' sounds when opening the door would... Longer life, they are recommended samsung shs-p718 troubleshooting, it would last more than a minute, this lock for than. Luck is not being triggered poorly executed implementation of a fire ( inside ) and open it, will. Was intermittently losing power Fabio Marcelo Samsung SHS-P718 by far the most expensive doesn ’ t be.... It was flush with the Fingerprint to be used mode accidently from the inside or the outside have to trying! Instruct us how to solve the issue ( newly ) happens after installation,. Multiple 'beeps ' inside because pulling the Samsung mortise needs to be the cause of the first alarm sound deactivated... With batteries quickly drained this “ push-pull ” lock from inside, it would just samsung shs-p718 troubleshooting exactly same! Code Entry mode once every couple of weeks case of a fire ( inside at least one to 15.. When it arrived, we sometimes have to replace the main circuit board if this happened to have the,... Then goes back in stock the surface, this lock detects high temp and unlocks in of... Plc brand holds an unrivalled reputation in the Automatic Locking mode, the latch bolt but I dont know... No battery water leaked in the dimension of 17.7 x 4.7 x 12.6 inches models from Samsung entered apartment! Manuals & user Guides is still `` new '' ie no battery leak... Not done well or too tight with the door the opening from.... Is about 1.5mm deeper in the last time kids were burning your?.
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